This policy explains what personal information Vyncode ("we", "us") collects through this website, how we use it, and your choices.
Information we collect
When you request a free demo or contact us, we collect: your name, business name, email address, WhatsApp number, country, business type, current website (if any), project requirements, budget range and deadline. We also record your IP address for spam prevention. If you create a client account, we store the account details and project files you provide.
How we use it
We use your information to prepare your demo, respond to you, deliver and manage projects, send invoices and receipts, send service emails about your project, and protect the site from abuse. We do not sell your personal information.
Sharing
We share information only with service providers needed to run our business (such as hosting, email delivery and payment providers), when required by law, or with your consent.
AI chat assistant
If our website chat assistant is shown, your messages are processed by an AI service provider (Anthropic) to produce answers. We do not store chat conversations. If you ask the assistant to submit a demo request, the details you confirm are saved like a form request. Please do not share passwords or payment details in the chat.
Cookies and analytics
We use essential cookies to make forms and logins work. We may use analytics and advertising tools (Google Analytics and Meta Pixel). They load only if you click Accept on the cookie banner, and you can change your choice at any time with the "Cookie choices" link in the footer. If you decline, they do not load. When you come from an ad, we also save the ad source (utm_source and utm_campaign) with your demo request so we know which ad worked.
Retention
We keep demo requests and project records for as long as needed for the purposes above or as required by law, then delete or anonymise them.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, or to object to certain uses. To make a request, email hello@vyncode.com.
Security
We use reasonable technical measures to protect your data, but no method of transmission or storage is completely secure.
Changes
We may update this policy and will change the date above when we do.
Contact
Questions: hello@vyncode.com.